Last updated: 2026-05-04

These Terms of Use (the “Terms”) apply to all visitors, users, and customers who access or use spareparts.live, including our website, cloud application, APIs, documentation, support services, and any optional preprocessing software or related software components that we make available (together, the “Services”).

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. If you do not agree to these Terms, you must not access or use the Services.

Our purpose

spareparts.live enables the creation and delivery of visual navigation for websites and service environments, using images, drawings, links, and related information. Our solution helps organisations improve customer service, service operations, selection processes, ordering workflows, and other spare-parts-related processes.

Legal agreement and licence

These Terms form a binding legal agreement between spareparts.live (“spareparts.live”, “we”, “us” or “our”) and you (“User” or “you”).

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription term for your internal business purposes, unless we have expressly agreed otherwise in writing. This right does not include any resale, redistribution, or sublicensing of the Services.

If we provide optional preprocessing software, local tools, connectors, scripts, or similar downloadable or installable components, we grant you a limited, non-exclusive, non-transferable licence to install and use those components solely in connection with your authorised use of the Services. You may not copy, modify, distribute, reverse engineer, decompile, disassemble, rent, lease, sublicense, or create derivative works from those components, except where such restrictions are prohibited by mandatory applicable law.

Except for your pre-existing rights and the limited rights expressly granted in these Terms, spareparts.live and its licensors retain all rights, title, and interest in and to the Services, including all software, documentation, technology, designs, trademarks, and other intellectual property.

Privacy and data protection

Our processing of personal data is described in our Privacy Policy, available at https://spareparts.live/privacy.html. By using the Services, you acknowledge that you have read the Privacy Policy.

Where we process personal data on your behalf in connection with the Services, you are the controller and we act as processor, unless the parties agree otherwise in writing. We process such personal data only to provide, secure, maintain, and improve the Services, to comply with your lawful instructions, and as otherwise permitted by applicable data protection laws.

You are responsible for ensuring that you have a valid legal basis for collecting, uploading, and processing personal data through the Services, and for providing all required notices and obtaining all required consents from your users, visitors, customers, employees, or other data subjects.

We store customer data on servers located in the European Union, unless we agree otherwise or use subprocessors subject to appropriate transfer safeguards required by applicable law. We take commercially reasonable technical and organisational measures to protect customer data.

User account

To access certain sections and features of the Services, you may need to create an account at https://my.spareparts.live (a “User Account”).

You are responsible for all activity under your User Account. You must keep your login credentials confidential and ensure that only authorised people access the User Account. The account information you provide must be accurate, complete, and kept up to date.

If ownership of a User Account is disputed, we may determine ownership based on our reasonable assessment of the available information, including the company domain, billing details, administrator history, and other relevant evidence.

Access to the Services

You are responsible for obtaining and maintaining all equipment, software, internet access, and third-party services needed to access and use the Services, and for paying any related third-party fees.

We may modify, suspend, or discontinue all or part of the Services where reasonably necessary, including for maintenance, security, legal compliance, operational improvements, or changes to third-party dependencies. Where practicable, we will provide reasonable notice of material changes that adversely affect paid subscriptions.

We may restrict, suspend, or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, use the Services unlawfully, threaten the security or integrity of the Services, or create legal or operational risk for us or others.

Availability and service credits

For paid cloud subscriptions, spareparts.live targets monthly availability of 99,85% for access to your customer data through the cloud application, excluding scheduled maintenance, emergency maintenance, beta features, force majeure events, customer-side issues, internet or third-party network failures, customer integrations, and outages caused by your systems, data, or instructions.

A 99,85% monthly availability target corresponds to 1 hour of permitted unavailability in a 30-day month. If eligible unavailability exceeds that threshold, your exclusive remedy is a service credit against a future invoice.

The service credit is calculated as: (monthly subscription fee / number of hours in the relevant month) x eligible downtime hours above the 99,85% threshold. The maximum service credit for any month is the monthly subscription fee for the affected paid subscription.

To request a service credit, you must contact support within 30 days after the end of the month in which the eligible unavailability occurred and provide reasonable details of the incident.

Restrictions

You must use the Services only in compliance with these Terms and all applicable laws, including data protection, privacy, intellectual property, export control, and sanctions laws. You must not, and must not allow any third party to: (i) copy, sell, rent, lease, sublicense, distribute, assign, transfer, or encumber rights in the Services; (ii) make the Services available to unauthorised persons or use the Services for the benefit of a third party without our written consent; (iii) use the Services to send spam, unlawful, infringing, harmful, or malicious content or code; (iv) circumvent usage limits, security measures, or access controls; (v) interfere with or disrupt the integrity, security, performance, or availability of the Services; (vi) reverse engineer, decompile, disassemble, modify, translate, enhance, or create derivative works from the Services or software components, except where mandatory law permits this despite a contractual restriction; (vii) access or use the Services to build or support a competing product or service or to copy features, workflows, designs, or user interfaces; (viii) remove or obscure proprietary notices; or (ix) use the Services in a way that overburdens our infrastructure or threatens other users.

“Sensitive Information” means information subject to special regulatory or contractual protection, including payment card data, financial account numbers, government identifiers, biometric data, genetic data, health data, data concerning children, precise real-time geolocation data, passwords, authentication credentials, trade secrets, highly confidential business information, privileged communications, export-controlled information without required approvals, and any other information whose unauthorised disclosure could cause material harm. You must not upload or process Sensitive Information through the Services unless we have expressly agreed in writing and the Services are configured for that purpose.

Payment terms

Subscription plans are invoiced in advance for the applicable subscription term. Subscription plans do not renew automatically. Before the end of the then-current subscription term, spareparts.live may send one or more renewal notices by email. The subscriber is responsible for confirming renewal of the subscription before the expiry of the current subscription term. If the subscriber does not confirm renewal in time, the subscription will expire at the end of the then-current subscription term, unless otherwise agreed in writing or stated in the applicable order form.

You must provide current, complete, and accurate billing information and pay all undisputed fees when due. If fees remain unpaid after we have notified you and given you a reasonable opportunity to cure, we may suspend or terminate access to the Services.

Fees are exclusive of VAT, sales tax, withholding tax, duties, levies, and similar governmental assessments (“Taxes”), unless stated otherwise. You are responsible for Taxes associated with your purchases, excluding taxes based on our net income. If withholding is required by law, you must gross up payments unless a valid exemption applies.

You are responsible for reasonable collection costs, including reasonable legal fees, incurred in collecting overdue amounts, to the extent permitted by applicable law.

Customer data and privacy obligations

The Services are designed to create, store, display, and use images, drawings, links, and related information in customer portals and service workflows. You retain ownership of your content, data, images, drawings, and related materials that you upload to or process through the Services (“Customer Data”).

You grant us a non-exclusive right to host, copy, process, transmit, display, and otherwise use Customer Data as necessary to provide, secure, support, and improve the Services and to comply with applicable law. We may use aggregated or anonymised information for analytics, benchmarking, product improvement, and business purposes, provided it does not identify you or any individual.

We share Customer Data only where necessary to provide the Services, with authorised subprocessors, to comply with applicable law or lawful requests, to protect the rights, safety, and security of spareparts.live, our customers, users, and others, or in connection with a merger, acquisition, financing, reorganisation, sale of assets, insolvency, or similar transaction, subject to appropriate confidentiality and data protection safeguards.

Termination

You may choose not to renew your subscription by giving notice of non-renewal at least 30 days before the renewal term begins, unless your order form states a different notice period. You may also request deactivation or deletion of your User Account, subject to your payment obligations and our retention obligations.

For free or trial subscriptions, we may terminate or suspend the User Account at any time, with or without cause, and will notify you where practicable.

We may terminate these Terms or suspend the Services if you materially breach these Terms and do not cure the breach within a reasonable period after notice, fail to pay fees when due, cease business operations, become insolvent, make an assignment for the benefit of creditors, become subject to a trustee, receiver, or similar authority, or create a security, legal, or operational risk.

Upon termination, your right to access and use the Services ends. Your obligation to pay fees accrued up to the effective termination date survives termination. Sections that by their nature should survive termination, including payment obligations, intellectual property, confidentiality, data protection, disclaimers, limitation of liability, indemnity, and dispute-related provisions, will survive.

Third-party services

The Services may display, link to, integrate with, or enable access to third-party products, services, websites, hosting providers, APIs, or software (“Third-Party Services”). Third-Party Services are governed by their own terms and privacy notices. We do not control and are not responsible for Third-Party Services, and we do not guarantee their availability, accuracy, integrity, security, or performance.

Your use of Third-Party Services is at your own risk. We are not liable for damage or loss caused by your use of or reliance on Third-Party Services, except to the extent liability cannot be excluded under mandatory applicable law.

Electronic communications

When you visit our websites, use the Services, or send us emails, you communicate with us electronically. You consent to receive communications from us electronically, including by email, in-product notices, or website notices. You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.

Feedback

If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant us a perpetual, worldwide, transferable, sublicensable, irrevocable, royalty-free licence to use, reproduce, modify, distribute, display, and otherwise exploit the Feedback for any purpose, without attribution or compensation, provided we do not disclose your confidential information in doing so.

Use policies

You are solely responsible for all content and materials that you submit, publish, transmit, display, upload, or process through the Services. You must not store, process, or publish information unless you are legally entitled to do so.

The Services are provided on a fair-use basis. You may upload and store information only to the extent it is directly related to the intended purpose of the Services and does not unreasonably burden the Services or other users.

API limitations and content extraction

spareparts.live may impose and enforce technical, operational, or contractual limits on API usage. You must not circumvent or attempt to circumvent those limits unless we expressly authorise this in writing. We may limit, monitor, throttle, suspend, or block API calls where necessary to protect the Services, enforce these Terms, prevent abuse, or manage capacity.

You must not export, extract, scrape, pre-fetch, index, store, redistribute, rehost, or bulk-download spareparts.live content or Service output for use outside the Services without our prior written consent, except to the extent the functionality of the Services expressly permits you to export your own Customer Data.

Copyright infringements

We respect the intellectual property rights of others. If you believe that material available on or through the Services infringes your copyright or other intellectual property rights, please notify us at info@spareparts.live or through the contact information on our website. Your notice should include enough information for us to identify the material, understand the claimed infringement, and contact you.

You may be liable for damage caused by inaccurate or bad-faith infringement notices under applicable law. If you are unsure whether material infringes your rights, consider seeking legal advice before sending a notice.

Trademarks

The spareparts.live name, logos, product names, service names, slogans, page headers, custom graphics, icons, scripts, and the look and feel of the Services are trademarks, service marks, trade dress, or other proprietary rights of spareparts.live or its licensors. You may not copy, imitate, or use them, in whole or in part, without our prior written permission. You may not use metatags or other hidden text using spareparts.live or our marks without our prior written permission.

Changes to these Terms

We may modify these Terms from time to time. If we make material changes that adversely affect paid subscriptions, we will provide reasonable notice, for example by email, in-product notice, or posting on our website. Changes take effect on the stated effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

New features, tools, resources, or services are subject to these Terms unless we state otherwise.

Warranties and disclaimers

We warrant that paid Services will perform materially in accordance with the documentation that accompanies or is made available for the Services. Our sole obligation and your exclusive remedy for breach of this warranty is for us to correct or reperform the non-conforming Services within a reasonable time.

You warrant that you have all rights, licences, consents, notices, and legal bases necessary to upload, process, and transfer Customer Data to us and our service providers for processing in accordance with these Terms.

Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Services, optional preprocessing software, documentation, support, and any professional services are provided “as is” and “as available”. We disclaim all warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and uninterrupted or error-free operation.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory applicable law.

Limitation of liability

To the maximum extent permitted by applicable law, spareparts.live will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, or use, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the total aggregate liability of spareparts.live and its suppliers and licensors arising out of or related to the Services or these Terms, whether in contract, tort, negligence, strict liability, warranty, or otherwise, will not exceed the amounts paid by you to spareparts.live for the affected Services during the 12 months preceding the event giving rise to the claim.

The limitations above do not apply to liability that cannot be excluded or limited under mandatory applicable law.

Indemnity

You will defend, indemnify, and hold harmless spareparts.live, its affiliates, suppliers, licensors, officers, directors, employees, agents, and representatives from and against claims, damages, costs, expenses, and liabilities, including reasonable legal fees, arising from or related to your Customer Data, your use of the Services, your breach of these Terms, your violation of applicable law, or your infringement or misappropriation of third-party rights.

Contacting us

If you have questions or concerns about the Services or these Terms, contact us at info@spareparts.live.