Client profiles & basic requirements
We work with a wide range of national and international clients. All different in their needs, wishes, markets and product range. All meet one of the following descriptions and essential conditions.
Typical client descriptions
- You sell products that need maintenance or repair.
- You sell parts to other businesses, installers, technicians or service technicians.
- You sell parts to consumers, mainly in DIY markets
You have access to parts catalogues with exploded views or drawings and bills of material.
With spareparts.live, our spare parts return shipments decreased substantially, resulting in a return on investment of fewer than two months.
Due to the fast and easy implementation, we could go live within a month from kick-off. And another significant benefit is without any involvement from IT.
Jaap van Gelderen
International Service Development Manager
We are always looking at increasing our customer experience and spareparts.live does that.
We have seen a significant increase in traffic to our spare parts engine but, more importantly, a much higher conversion rate. And therefore, a massive rise in customer satisfaction.
Jeroen van Drunen
Business Manager Spare Parts
This product is brilliant. At Elekta, using this solution, we converted a messy 1000-page catalogue and fixed all the data errors in just a couple of days. We are now migrating all the catalogues worldwide.
We use it for thousands of spare parts for our Linac and MRI products. Our customers are all internal, i.e. Field Service Engineers.
We have saved ££££££s on time, efficiency and accuracy improvements. It’s not often you get a win-win solution.
Technical Documentation Consultant
Powerful software to easily digitalize our parts manuals. It makes it easier for our customers to order the correct spare part(s) while minimizing the risk of ordering the wrong spare part. Keep up the excellent work with adding new functionalities to improve UX.
Director Business Development
Royal Reesink B.V.
Valuable software to digitize part books and make them interactive. With this solution, we had the advantage of easy CMS integration, more parts ordered through our website and fewer wrong parts ordered by our customers.
This solution makes it easy for our customers to use our old parts books online and order the right parts for their machines with a mouse click.
Lely Turf Inc.
It’s true what they say:
“If you can’t beat them, join them.”
I had the honour and privilege to implement the product and services a couple of years ago, and we still benefit from our choices. Not only do they have the best product which continuously develops, but the level of service is also outstanding and exactly what we needed. Keep up the Good Work!
Product Content Management