Client profiles & basic requirements
We are happy to work with a wide range of national and international clients. All different in their needs, wishes, markets and product range. All meet one the following descriptions and basic requirement.
Typical client descriptions
- You sell products that need maintenance or repair
- You sell parts to other companies, to installers, technicians or service technicians
- You sell parts to consumers, mainly in DIY markets
You have access to parts catalogs with exploded views or drawings and bills of material
With spareparts.live our spare parts return shipments have been reduced substantially, and this resulted in a return on investment of less than 2 months.
Due to the fast and easy implementation we were able to go live within a month from kick-off, and without any involvement from IT.
Jaap van Gelderen
International Service Development Manager
We are always looking at increasing our customer experience and spareparts.live just does that.
We have seen a significant increase in traffic to our spare parts engine but, more importantly, a much higher conversion rate. This all leading to a huge increase of customer satisfaction.
Jeroen van Drunen
Business Manager Spare Parts
This product is brilliant. At Elekta, using this solution, we converted a messy 1000 page catalogue, and fixed all the data errors in just a couple of days. We are now migrating all the catalogues worldwide.
We use it for our thousands of spare parts for our Linac and MRI products. Our customers are all internal, i.e. Field Service Engineers. We have saved ££££££s on time, efficiency and accuracy improvements. It’s not often you get a win-win solution.
Technical Documentation Consultant
Powerful software to easily digitalize our parts manuals. Makes it easier for our customers to order the right spare part(s) while minimizing the risk of ordering the wrong spare part. Keep up the good work with adding new functionalities to improve UX.
Director Business Development
Royal Reesink B.V.
Very useful software to digitize parts books and make them interactive. With this software we had the advantage of easy CMS integration, more parts ordered through our website and less wrong parts ordered by our customers.
This software makes it easy for our customers to use our old parts books online and order the right parts for their machines with just a mouse click.
Lely Turf Inc.
It’s true what they say:
“If you can’t beat them, join them.”
Had the honor and privilege to implement the product and services a couple of years ago and we still benefit from the choices we made then as in today. Not only do they have the best product which is in continuous development, the level of service is outstanding and exactly what we needed. Keep up the Good Work!
Product Content Management