Online Spare Parts Navigator that improve service efficiency
Your customers and service technicians want spare parts fast — without delays or confusion.
Our Online Spare Parts Navigator allows users to find the right part instantly
- Simple
- Visual part selection
- 24/7 customer self-service
- Faster ordering process
- Effective
- Increased service efficiency
- Less downtime: happy customers
- Higher growth potential
- Profitable
- Easy revenue with high margins
- More business without adding staff
- Reduced logistic costs
Why service teams use spareparts.live
Manual parts ordering creates costly problems:
Wrong part shipments
Slow response times
High support pressure
Our navigator solves this with:
✅ Visual part selection
✅ 24/7 customer self-service
✅ Faster ordering process
Deliver better after-sales support
A smoother spare parts process means:
Higher machine uptime for customers
Stronger loyalty and repeat business
Increased aftermarket profit margins
Turn service into a competitive advantage.
Want to reduce support calls and increase orders?
Book a demo and see how an online navigator transforms your spare parts workflow.
Why improve your spare parts business
Improving your spare parts services are a WIN-WIN. Your customers are primarily interested in uptime of your product. Reducing downtime is a WIN for them. The easier you can make it for customers and your own service staff to find, order and pick the correct part, the fewer people you need.
Traditional parts ordering processes – based on parts lists, drawings, photos, telephone calls – are error-prone. Wrong deliveries cause severe administrative and logistic costs, let alone the frustrations and pressure they create.
Spare parts are typically sold with excellent margins. So the more you can easily sell, the more profitable your organization will become.
Quick and easy 24/7 selection of the correct parts is crucial to be successful! Enjoy more revenue, more savings, and more time for business improvements.
How spareparts.live helps you
The benefits of improving your spare parts business are clear to you. But you can’t see how to get started, as it looks complex and time consuming? With spareparts.live it is not!
Your organization typically already has the required information available, just not in the correct formats for an interactive Electronic Parts Catalog. You have (CAD) drawings, exploded views, parts catalogs (PDF or even on paper), parts lists/bill of materials, parts information in your ERP-system.
Spareparts.live helps you in 3 steps:
1. Process drawings and parts lists
Import CAD drawings, bill of materials (BOM), existing parts catalogues, and easily integrate information from sub-suppliers into spareparts.live. After automatic analysis and conversion, images and data are linked, combined and ready for online use.
2. Add the result to your website or service/dealer portal
No complex IT-work: Just enter a web link parameter, activate spareparts.live for your Webshop or Service Portal, and you’re ready to go. The visual part selector will become available via a slide-out tab.
3. Provide better and more profitable parts services
Have your customers, dealers and service engineers staff find, select and order the correct parts for their configuration.. in their language, 24/7 and without your support. Hook up the ordering process to your logistics system and send the right parts. Enjoy happy, returning customers and get better references which help to grow your business.
Frequently Asked Questions
How does this improve service efficiency?
- Customers self-serve online, reducing support calls and delays.
Can we use it for multiple machine models?
- Yes — unlimited machines, diagrams, and part databases.
Does it integrate into our service portal?
- Yes, it works seamlessly inside any portal environment.
Clients that happily utilize spareparts.live
About spareparts.live
Our parts selector is the easiest Spare Parts Navigator for Webshop and Service Portal. Spareparts.live is a fully responsive visual navigation add-on for spare parts Webshops and ordering systems.
In a highly automated process, you can convert spare parts catalogs (PDF) into clickable exploded views and publish these drawings in a layer on top of your Webshop, allowing your website visitors to order from a drawing, not a list.
Implement the add-on by simply adding a line of code to your Webshop pages, while leaving your Webshop functionality and structure untouched.
Would you like to know more?
Check these pages:
Or contact:
sales@spareparts.live
+31 (0)85 029 63 36
