Customer case: Jacobs Douwe Egberts Professional

Worldwide ‘Single point of truth’ for all parts information, reduction of order errors and customer questions

jde-commercial-coffee-machine-header

Jacobs Douwe Egberts(JDE) is the world’s leading pure-play coffee company, headquartered in The Netherlands. A team of more than 12.000 coffee champions unite to deliver brands in more than 80 countries around the world. Our promise: “A coffee for every cup”.

Coffee has our focus, however we never just deliver coffee. We provide a total solution offer including associated coffee, tea and chocolate products, equipment, training and technical service.

What were the challenges in your parts business before you started using spareparts.live, or what were the reasons for looking for a solution like the one we provide?

There was no single solution/application that could integrate spare parts lists from multiple suppliers, addition of proprietary information and cost effectiveness (high cost of custom app development)

Why did you choose spareparts.live?

Proven service and performance record of the company’s previous products. In addition, the versatility of spareparts.live (reliability, ease of integration with other systems and maintenance)

What results have been achieved using spareparts.live? How does it improve your business or processes?

Worldwide “Single point of truth” for all parts information (reduction of order errors, customer questions), basis for further application/functions of spare parts: Web shop, attachment of custom-related documents, part-related certifications, etc.

How satisfied are you (on a scale of 1 to 10)?
  • With our solution: 9
  • With our services: 10
Jaap van Gelderen
Jaap van Gelderen

International Service Development Manager

Jacobs Douwe Egberts Professional
www.jacobsdouweegbertsprofessional.com

Jacobs Douwe Egberts Professional