Customer case: Royal Reesink – Increased customer satisfaction and reduction in the number of incorrectly ordered spare parts

Royal Reesink

Customer case: Royal Reesink Increased customer satisfaction and reduction in the number of incorrectly ordered spare parts Royal Reesink is market leader as an international distributor and service provider in the field of high quality machinery, parts and services for landscape maintenance, internal transport, warehouse design, civil engineering and the agricultural sector.  Hendrik Reesink started his one-man business in […]

Customer case: Gröninger Cleaning Systems – Language barrier and time zones are no longer an issue and the customer always gets the right part

Gröninger Cleaning Systems

Customer case: Gröninger Cleaning Systems Language barrier and time zones are no longer an issue and the customer always gets the right part Gröninger Cleaning Systems is a global supplier, designer and manufacturer of cleaning systems and equipment. The company has been supplying complete systems since 1947, from turnkey units to complex turn-key solutions. Each installation […]

Psychology insights for Spare Parts Webshops and Service Portals

5 Psychology Insights For Spare Parts Webshop Owners

Psychology insights for Spare Parts Webshops and Service Portals  Top 5 conversion killers or boosters Larger companies have teams of psychologists who use knowledge about our brain and behaviour to influence choices on a website, keep customers on ‘the automatic pilot’ in the order process and maximize conversion in a webshop. As we operate in […]

Customer case: Waterkracht – significant efficiency gain in parts ordering process by using exploded views

waterkracht-featured

Customer case: Waterkracht Significant efficiency gain in parts ordering process by using exploded views Waterkracht designs, manufactures and supplies effective cleaning solutions. They offer a suitable cleaning machine or high-pressure cleaner for every situation that can clean quickly, thoroughly and on a large scale. Challenge In addition to its own products and associated parts, Waterkracht […]

Spare parts online sales? Losing money or still going strong?

online shopping

Spare parts online sales? Losing money or still going strong? Covid has left much of us wondering how to continue business and/or reinvent ourselves. It is –let’s face it– no longer business as usual. As anxiety grows, so do mental and financial worries. Your clients are in doubt, orders might be cancelled and your spare […]

New insight: The best way to sell spare parts online

insight

New insight: The best way to sell spare parts online. Customers who search and find via lists versus selecting on drawings Navigating spare parts Primary goal of any eCommerce site is to lead your visitors from product selection to shopping cart in the easiest and surest way and to turn them into buyers. Navigation – […]